How we think about safety on this website and in the app, and where to get help if you need it now.
These are free, they are open, and nothing on this site stands between you and them. They are not behind a form and never will be.
BALAY is a wellness app and is not a medical service. It doesn't diagnose, treat, or cure any condition.
Sumi is an AI companion, not a clinician. It is not a crisis service, and neither is the helper in the corner of this site, which only answers questions about how the app works.
If something you are dealing with needs professional help, please speak to your GP or specialist.
Adults. The app is written for adults and rated accordingly on the App Store, and this site is aimed at the same people.
The site has no accounts, no comments, no messaging and no user content of any kind. There is nothing here for one visitor to send to another, so the risks that come with that do not arise.
If you see something on this site that worries you, or someone using the BALAY name in a way that could put people at risk, email hello@balay.tech.
Tell us what you saw and where. We read everything that comes in, and we'll come back to you.
The app has its own safety measures, covered by the app's own policies.
Last reviewed 31 July 2026. If anything here is unclear, email hello@balay.tech and we'll explain it.
We read everything that comes in, and we'll come back to you.
hello@balay.tech
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